24/7/365. We’re always here.

We have a variety of resources for you to browse from our FAQ section below to our knowledge base and tutorial videos accessible from inside each app. You can always call and speak to a team member directly.

Knowledge Bases

Did you know we have knowledge bases to help you out with our products? Just login to check out our SubVentory, GoTemp, and SubOps knowledge bases.

Headquarters

ZippyYum development and support offices are located around the globe. Our headquarters are located in sunny Orange County, California.

Send us a message.

Need support or have another question for us? Just send us an email using the form below and we’ll be in touch! For support requests you can call or support directly too.

Aaaaaand action!

Roll out the red carpet.

Check out our library of ZippyYum videos from our product introduction videos to step-by-step tutorials for using our apps. You've made it this far, just sit back, relax, and enjoy the show!

Frequently Asked Questions

What happened to SubTemp? And what are GoVentory and GoOps?

Some ZippyYum apps are re-branded for specific franchises. SubVentory and SubOps are the same general applications as GoVentory and GoOps. They are just re-branded and customized under different product names for SUBWAY franchisees.

GoTemp, however, is the rebranded name for what was originally called SubTemp. GoTemp will remain to be our temperature solution product's name for both SUBWAY franchisees and other brands.

How do I get the apps?

If you are a SUBWAY franchisee, SubVentory is available for download on both the iOS and Android app stores. You will be prompted to register and choose a license for the app once you login for the first time. If you are in one of our countries eligible for a free SubVentory license you will not be charged.

If you are a SUBWAY franchisee interested in GoTemp. You can order your device and select a plan from SUBWAY Partners or by visiting our GoTemp ordering page.

SubOps and GoLabel will be available for pre-order approximately in November of 2017.

If you are not a SUBWAY franchisee and  ZippyYum apps are not yet available for your brand, please get in touch with us to get started and for more information. We would love to work with you and custom tailor our solutions for your needs since ZippyYum apps are customized for each brand and franchise.

How do I get a thermometer and GoLabel printer?

GoTemp and SubOps are both paired with their corresponding hardware counterparts (GoTemp thermometer and GoLabel printer). SUBWAY franchisees may order GoTemp from our ordering page.

Is there a monthly fee?

For SUBWAY franchisees, pricing will vary from product to product and change depending on the plan you select. You can view our pricing structure on our pricing page and login from there with your SUBWAY credentials for exact plans.

Why is there a monthly fee?

Unlike many other solutions, ZippyYum products are not a one-and-done project. The ZippyYum team works tirelessly to continuously update products, lot codes, suppliers, and integrate more features into our apps.

Monthly fees cover our ongoing maintenance and curated materials which we push directly into the apps free of charge with each update. Not to mention our support is always free of charge. Monthly fees also cover your cloud storage, which is used in a variety of different ways to keep your inventory, temperature log, and operations data safe and secure.

What type of device do I need?

All ZippyYum apps are compatible with iOS and Android devices. SubVentory and GoTemp can run on a mobile phone or a tablet, while SubOps requires a tablet.

Ideally, we always recommend the purchase of one of each device, a mobile phone for taking inventory and temperatures and a tablet which remains on a stand in your prepping area in the back of the restaurant.

If you need more specific product recommendations, feel free to reach out to our support team!

When will SubOps andSubEnergy be available?

SubOps will be publicly released in November of 2017 while SubEnergy will be rolled out in early 2018.

Does the GoTemp bracket fit any device?

Yes. GoTemp ships with several different bracket sizes including an adjustable bracket for larger phones or phones with cases. If you'd like to mount GoTemp on a tablet, a larger, tablet-size mount is available for purchase separately.

What type of labels does GoLabel use?

GoLabel is compatible with any 2" by 2" label. You can continue using your preferred label type whether its a standard white label or a high-end dissolvable label.

What type of phone or tablet do you recommend?

If you're looking for a quick, reliable, and cheaper option for SubVentory and GoTemp, we recommend purchasing an iPod touch. These devices don't have phone connectivity, but still run efficiently enough to reliably run our apps.

Where do I get a tablet stand for SubOps?

While we currently don't offer a tablet stand for SubOps, there are many available online and in stores for a very reasonable cost. If you are concerned about theft or tampering of your tablet, we recommend a locking stand which can be secured to the wall or prepping table. If you need specific help with stand recommendations you can reach out to our support team.