Frequently Asked Questions
What happened to SubTemp? And what are GoVentory and GoOps?
Some ZippyYum apps are re-branded for specific franchises. SubVentory and SubOps are the same general applications as GoVentory and GoOps. They are just re-branded and customized under different product names for SUBWAY franchisees.
GoTemp, however, is the rebranded name for what was originally called SubTemp. GoTemp will remain to be our temperature solution product’s name for both SUBWAY franchisees and other brands.
How do I get the apps?
If you are not a SUBWAY franchisee and ZippyYum apps are not yet available for your brand, please get in touch with us to get started and for more information. We would love to work with you and custom tailor our solutions for your needs since ZippyYum apps are customized for each brand and franchise.
How do I get a thermometer and GoLabel printer?
GoTemp and SubOps are both paired with their corresponding hardware counterparts (GoTemp thermometer and GoLabel printer). SUBWAY franchisees may order GoTemp from our online shop.
Is there a monthly fee?
For SUBWAY franchisees, pricing will vary from product to product and change depending on the plan you select. You can view the various plans available on our online shop and login from there with your SUBWAY credentials for exact plans.
Why is there a monthly fee?
Unlike many other solutions, ZippyYum products are not a one-and-done project. The ZippyYum team works tirelessly to continuously update products, lot codes, suppliers, and integrate more features into our apps.
Monthly fees cover our ongoing maintenance and curated materials which we push directly into the apps free of charge with each update. Not to mention our support is always free of charge. Monthly fees also cover your cloud storage, which is used in a variety of different ways to keep your inventory, temperature log, and operations data safe and secure.
What type of device do I need?
All ZippyYum apps are compatible with iOS and Android devices. SubVentory and GoTemp can run on a mobile phone or a tablet, while SubOps requires a tablet.
Ideally, we always recommend the purchase of one of each device, a mobile phone for taking inventory and temperatures and a tablet which remains on a stand or wall mount in your prepping area in the back of the restaurant.
If you need more specific product recommendations, feel free to check out our knowledge base!
When will SubEnergy be available?
SubEnergy is currently in pilot and is available in North America only.
Does the GoTemp bracket fit any device?
Yes. GoTemp ships with several different bracket sizes including an adjustable bracket for larger phones or phones with cases. If you’d like to mount GoTemp on a tablet, a larger, tablet-size mount is available for purchase separately.
What type of labels does GoLabel use?
GoLabel is compatible with any 2″ direction thermal label. You can continue using your preferred label type whether its a standard white label or a high-end dissolvable label since we’ll never restrict you to using a specific label vendor.
Due to popular demand, ZippyYum now offers economical labels that won’t leave residue on your food pans at one of the lowest prices you’ll find. Check them out in our online shop.
Does SubOps come with a tablet or stand?
No. By purchasing SubOps and GoLabel, you’ll receive a subscription to the app and the GoLabel printer.
While we don’t sell tablets or stands, there are many available online and in stores for a very reasonable cost. If you are concerned about theft or tampering of your tablet, we recommend a locking stand which can be secured to the wall or prepping table. If you need specific help with stand recommendations check out our details articles on these topics in the SubOps knowledge base.